The delivery time is always displayed in the category overview of the product.

To not unnecessarily delay the process of your order, we kindly ask you not to contact our support staff if the delivery time has not yet been exceeded.


Please contact us if:
- the delivery time is significantly exceeded
- you did not receive an order confirmation

Possible reasons why delivery delays may occur with virtual items/currencies:
- servers are being updated/patched
- servers are being down
- very high demand for a particular product

Possible reasons why delivery delays may occur with keys:
- the email containing the key ends up in your spam folder
- your email provider blocks our email all together

If there is a delivery delay we kindly ask you to excuse the inconvenience.

You can always check your order's current status here.
Alternatively you can also login to your MMOGA account and go to \"Profile\", then click \"Orders\".